Frequently Asked Questions

Everything you need to know about your Mia Tui experience.

What is the standard delivery timeframe?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached to receive a full refund.

Are Mia Tui bags vegan-friendly?

Yes, all our bags are made from high-quality, animal-friendly synthetic fabrics and faux leathers, making them 100% vegan.

How do I clean and care for my bag?

Most of our bags can be easily cleaned with a damp cloth and mild soap. We recommend avoiding harsh chemicals or machine washing to preserve the fabric's integrity.

Do you offer a warranty on your products?

We provide a 6-month warranty against manufacturing defects. If you experience any issues with zippers or stitching, please contact our support team.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement if you need to make changes; otherwise, you may need to follow our return process.